| Service Staff is defined in the study as typically non-commissioned employees who are responsible for providing service to the agency’s clients and/or supporting producers in the sale of new business and the retention of existing business. (Some service positions may earn commission income but a majority of their pay is fixed.) Senior level service staff is referred to as Account Executives (AEs). All others including Account Managers, Customer Service Reps (CSRs), Assistant CSRs, Processors, Claims Specialists, Placers/Marketers, etc. are referred to as Service/Sales Support Staff. |
| |
Average |
+25%
Profit |
+25%
Growth |
| Total
# of Service Staff: |
| (as defined above; excludes any TPA service staff) |
25.5 |
21.6 |
23.2 |
| %
of Peer Agencies Having: |
| Separate/Dedicated
Marketing Department |
51.2% |
45.5% |
18.2% |
 #
of Marketing Staff |
2.0 |
2.8 |
3.5 |
| Separate/Dedicated
Claims Department |
62.8% |
36.4% |
63.6% |
| #
of Claims Staff |
1.8 |
1.3 |
1.7 |
| |
Average |
+25%
Profit |
+25%
Growth |
| %
of Peer Agencies Having: |
| Workers
Comp TPA |
0.0% |
0.0% |
0.0% |
| #
of Service Staff |
* |
* |
* |
| Total
TPA Revenues Serviced |
* |
* |
* |
| Group
Benefits TPA |
9.3% |
18.2% |
0.0% |
| #
of Service Staff |
2.3 |
2.0 |
* |
| Total
TPA Revenues Serviced |
$200,566 |
$57,800 |
* |
*Insufficient Data |
