2011 Best Practices Study


	2011 Best Practices Study
	Agencies with Revenues between $5,000,000 and $10,000,000

	Service Staff Overview / TPA Service Staff \| Service/Sales Support Staff: CL GL&H PL Multi \| Account Executives: CL PL and L&H

Multi-Line

This subset of the total Service Staff includes Account Managers, Customer Service Representatives (CSRs), Assistant CSRs, Processors, Claims Specialist, Marketing/Placers, and others. The head counts do not include Account Executives (see AE section.)

	Average	Top 25%
Multi-Line
Number	*
High	*
Low	*
Average Book Serviced (Commissions)	*	*
Average Pay ($)	*
Average Pay (% of Book Serviced)	*

*Insufficient Data